Refund & Cancellation Policy

Last updated 16 October 2026

Renewal and cancelling

• Paid plans renew automatically through Razorpay. You approve an autopay mandate (UPI Autopay or card) at checkout. Monthly plans renew each month and annual plans each year. Razorpay notifies you before each renewal charge.
• To cancel, go to Settings → Billing and choose "Cancel renewal". Only the workspace owner can do this. Nothing is refunded when you cancel. Your plan stays until the end of the period you already paid for, then the workspace returns to the free plan.
• You can turn renewal back on later. It then starts when your paid time ends, and no plan charge is taken until then.
• If you have a billing question, or want us to end the plan sooner, email support@autogram.co.in. No fee is charged for cancelling, and we do not require a reason.

Changing plans

• Upgrade (Creator to Business). Mid-period, you pay only the difference for the time left. The new plan applies immediately, and the full price applies from the next renewal date.
• Downgrade, or switching between monthly and annual. Never refunded or prorated. It takes effect at the next renewal date, and no plan charge is taken until then.
• When you approve autopay for a plan that starts later, Razorpay may take a small amount to check the payment method and refunds it automatically.

If a renewal payment fails

Razorpay retries the payment. Your access continues for one day after the renewal date. If the payment still has not gone through, the workspace returns to the free plan, and comes back if a retry later succeeds.

Refunds

• First payment. Request a refund within 7 days of your first payment on any paid plan and we will refund it in full, no questions asked.
• Later periods. Payments after the first are not refunded by default. To avoid a charge, cancel renewal before the renewal date. If a payment was made in error, email us within 7 days and we will look at it.
• Service failure. If Autogram was unable to deliver the service you paid for because of a fault on our side, we will refund the affected period in full regardless of timing.
• Not refundable. Done-for-you setup work that has already been carried out, and accounts terminated for breaching our terms.

How to request a refund

1. Email support@autogram.co.in from the address on your Autogram account.
2. Include your registered email and the Razorpay payment ID from your receipt.
3. We reply within 2 business days and confirm whether the refund is approved.

How long refunds take

A refund ends the plan and stops the renewal. Approved refunds are issued to the original payment method through Razorpay within 5 to 7 business days. Depending on your bank or UPI provider, it can take a few additional days to appear on your statement.

Questions