Terms of Service

Last updated 16 October 2026

These terms govern your use of Autogram at autogram.co.in. By using Autogram, you agree to them. If you do not agree, please do not use the service.

1. What Autogram does

Autogram sends automated private replies to people who comment specified keywords on your Instagram posts and reels, using the official Instagram API with Instagram Login.

2. Who can use it

• You must be at least 18 years old
• You need an Instagram professional account, Business or Creator
• You must comply with Meta's Platform Terms and Instagram's Community Guidelines

3. Your responsibilities

You agree to:

• Not spam. Automated messages must be relevant to what the person asked for.
• Stay compliant. You are responsible for your account's adherence to Instagram's policies.
• Give accurate information. Do not misrepresent your identity or business.
• Keep your account secure. Protect your login credentials.
• Respect the limits. Do not attempt to bypass system-enforced rate limits.

You agree not to:

• Use Autogram for any illegal or harmful purpose
• Send content that violates Instagram's guidelines
• Send adult, violent, or discriminatory content
• Reverse-engineer, decompile, or attack the service
• Resell access to Autogram without our written permission

4. Your Instagram account

Autogram uses Meta's official API, which is the lowest-risk way to automate messaging. Even so, we cannot guarantee that your account will never face restrictions. Excessive volume or spammy message content can trigger Instagram's automated systems, and you are solely responsible for the content of the messages you configure.

5. Payment

By subscribing to a paid plan, you agree to Razorpay's payment terms as well as our terms. All use of the service must strictly comply with Instagram Platform Terms and Meta Developer Policies. No spam or unsolicited bulk messaging is permitted.

• Paid plans renew automatically through Razorpay, monthly or yearly depending on the plan you choose. You approve an autopay mandate (UPI Autopay or card) at checkout, and Razorpay notifies you before each renewal charge
• Prices are in Indian Rupees. No GST is charged — Autogram is below the GST registration threshold and holds no GSTIN
• You can cancel renewal any time in Settings → Billing (workspace owner only). Nothing is refunded on cancel. Your plan stays until the end of the period you already paid for, then the workspace returns to the free plan
• If a renewal payment fails, Razorpay retries it. Access continues for one day after the renewal date, and if the payment still has not gone through the workspace returns to the free plan
• We will give 30 days notice before changing the price of your plan
• Refunds are handled under our refund and cancellation policy

6. Availability

We aim for high availability but do not guarantee uninterrupted service. Downtime can happen for maintenance, or because of changes to Meta's API that are outside our control.

7. Limitation of liability

Autogram is provided "as is". To the maximum extent permitted by law, we are not liable for lost revenue, lost data, lost profits, or for Instagram account restrictions arising from your content or usage patterns. Our total liability is limited to the amount you paid us in the twelve months before the claim.

8. Suspension and termination

You can stop at any time by cancelling renewal in Settings → Billing. Your plan returns to the free plan when the paid period ends, and nothing further is charged. To close your account and erase your data entirely, follow delete your data. We may suspend or terminate accounts that breach these terms. On termination, your data is deleted within 30 days.

9. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of India.

10. Changes

We may update these terms. Continued use after a change means you accept the updated terms.

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